TO OUR VALUED CUSTOMERS,

We’re grateful for your continued support. Our team works diligently to prepare and ship orders as quickly and accurately as possible. Once an order leaves our facility, delivery is handled by third-party carriers, and transit times may vary.

Regarding Ziegler Shipping:

We use UPS and USPS at our discretion to provide the best service available. Please note that USPS can experience delays that are beyond our control. If you need an item by a specific date, we recommend selecting a guaranteed delivery service such as UPS Next Day, 2nd Day, or 3rd Day for timely delivery. Keep in mind that UPS has suspended its "Service Guarantee," which you can read more about by clicking here.

If you have any questions about your shipment, please don’t hesitate to reach out to us at sales@zieglers.com.

Thank you for your patience and understanding as we strive to provide you with the best possible service.

Delivery Options & Shipping Costs

To view delivery charges for the items in your cart, proceed to checkout and enter your ZIP code. Shipping is calculated based on the destination and the items being ordered.

Please note: The amount shown at checkout is the shipping charge for orders placed online.

Same-Day Shipping

Orders placed online by 2:00 p.m. Central Time may ship the same business day when all items are in stock.

Same-day shipping also applies to eligible UPS and USPS expedited services selected by 2:00 p.m. CT. Orders placed on weekends, holidays, or after the cutoff will be processed on the next business day.

Ziegler’s Standard Shipping

We ship most orders from Tulsa, Oklahoma using USPS or UPS, at our discretion, based on the most efficient method for your order.

Estimated standard shipping times apply to deliveries within the 50 United States. Orders shipping outside the United States may require additional transit time due to customs processing and carrier delays.

International Shipping

We do ship internationally. The shipping amount shown at checkout is an estimate and may not reflect the final cost of your order.

After your order is placed, our team will review the shipment and contact you by phone or email with the final shipping amount, typically within 24 hours.

Customers are responsible for any applicable customs duties, taxes, or import fees.

If you have any questions about international shipping, please contact our Customer Service Department by phone or email.

Expedited Shipping 

We offer a variety of expedited shipping options, including 2nd Day Air, 3-Day Select, and Next Day Air for eligible in-stock items.

• Business Days: Expedited delivery estimates are based on business days only, Monday through Friday, and exclude weekends and holidays. The day your order ships does not count toward the delivery timeframe.
• Order Cutoff: Orders placed after 2:00 p.m. Central Time, or on weekends and holidays, will be processed the next business day.
• In-Stock Items: Expedited shipping applies only to items that are in stock and ready to ship.
• Friday Next Day Air: Saturday delivery may require special UPS service and additional charges. Please contact us directly if Saturday delivery is needed.

Oversized, restricted, or special-order items may have additional shipping limitations. If you have a specific delivery deadline or request, please include it in the Order Notes at checkout or contact Customer Service before placing your order.

Local Pickip/Ship-to-Store

Prefer to pick up your order at one of our retail locations? Select Local Pickup / Ship-to-Store at checkout when available for your area.

This option is offered at no additional charge. We’ll contact you when your entire order is ready for pickup at the selected store. In some cases, individual items may become available sooner, but most customers will be notified once the full order is complete.

If you need your order by a specific date, we recommend choosing one of our other shipping options to avoid delays.

Please note: you will have 45 Days from first notification, after that the order will be converted to a gift certificate. Contact retail store for claiming and redeeming the gift certificate.

If you have any questions, we’re always happy to help—please don’t hesitate to reach out.

Questions?

Contact our customer service line at 1-800-331-4117

We do not ship orders to third-party courier or freight-forwarding services for the purpose of reshipping merchandise.

If questions arise regarding your billing or shipping information and we are unable to reach you using the contact information provided, we reserve the right to cancel the order and issue a refund.

Shipping Policies

Effective Date: August 27, 2026

F.C. Ziegler Co. wants you to be completely satisfied with your purchase. If you need to make a return or exchange, our return policy is designed to make the process as simple as possible.

30-Day Satisfaction and Return Policy

F.C. Ziegler Co. wants you to be satisfied with your purchase.

Eligible merchandise purchased at an F.C. Ziegler Co. retail location may be returned within 30 days of the purchase date. Eligible merchandise purchased through Zieglers.com may be returned within 30 days of the shipment date.

Returned merchandise must be in new, unaltered, and saleable condition and must include the original packaging, accessories, tags, and proof of purchase when applicable. Approved returns will be refunded to the original payment method, exchanged, or issued as store credit, as applicable.

Original shipping and handling charges are not refundable. Customers are responsible for return shipping unless the return results from an error by F.C. Ziegler Co. or the merchandise was received damaged, defective, or incorrect.

Special-order, non-stock, custom, personalized, engraved, altered, and made-to-order merchandise is final sale unless otherwise stated in writing. Sale, clearance, and other merchandise identified as final sale is not returnable or refundable. Additional exclusions may be stated on individual product pages.

After the applicable 30-day return period, eligible merchandise may be considered only for exchange or store credit.

Zieglers.com (Self-Service) Return Instructions:

• Login to your account.
• View the order using the "Complete Orders" link under the My Account menu.
• Click the Return Item(s) button.
• We'll notify you via e-mail of your refund once we've received and processed the returned item.

Zieglers Customer Service Return Instructions-

Contact our Customer Service Department at 1-800-331-4117 or email sales@zieglers.com.

Thank you for your business!

 

The F.C. Ziegler Company

2111 E. 11th St.

Tulsa, Oklahoma 74104